Managing Accountability: Expecting and Getting Top Performance

Rick Lepsinger and HRDQ-U recently hosted a free webinar entitled, Managing Accountability: Expecting and Getting Top Performance.  A virtual team expert with more than 30 years experience and a proven track record as a human resource consultant and executive, Lepsinger is the president of OnPoint Consulting. He is the co-author of several books on leadership and organizational effectiveness, including Closing the Execution Gap: How Great Leaders and Their Companies Get Results and Virtual Team Success: A Practical Guide for Working and Leading from a Distance. Lepsinger currently sits on the faculty of GE’s Management Development Course (MDC) and leads the program, Making GE’s Global Matrix Work.

Over 640 people registered to listen to the webinar live. Missed it? Click here now!

“One of the best HRDQ webinars I have attended!  Thank you for the actionable, crisply delivered info.”

“Fast paced but excellent information and knowledgeable presenter.  I wouldn’t change anything.”

“This one was really good! Had great background information, applicable guidelines and options that can be implemented now.”

“Great seminar and Rick did a wonderful job going through his material, keeping it interactive, and finishing up with plenty of time for questions”

“Content was clear and easy to understand. The practice exercises helped to demonstrate application.  THANK YOU!”

Your organization’s ability to manage accountability is key to its success. Among top-performing organizations, 77 percent of leaders reported employees of all levels are held accountable for results. Only 44 percent of leaders said this was true at less successful organizations.

The objectives for the webinar were as follows:

  • Define accountability and learn how to recognize and measure it
  • Understand the factors that impact individual accountability
  • Enhance people’s willingness to take accountability and responsibility for results

So what is accountability?

  • We take initiative
  • We accept responsibility for our actions
  • We accept responsibility for how our actions impact others
  • We admit when we make mistakes
  • No excuses. No blaming

In the webinar, we reviewed several case studies. To learn more about them, click here to watch the recorded session.

There are five leadership practices that enable people to meet high expectations:

  1. Enhance and maintain employee self-esteem
  2. Set challenging goals
  3. Create a supportive environment
  4. Catch people doing something right
  5. Provide constructive feedback

There are Four “Accountability Busters”. They are:

  • Talking about an idea, but not agreeing to actions and accountability by people’s names, and people thus assuming someone else is going to do the work
  • Agreeing on an action, but without any discussion of a completion date, so the end date is open to interpretation and differing opinions
  • Waiting until the completion date to check on the results, or not even checking in at all
  • Not holding people accountable for missed commitments after the fact

Lastly, here is a list of Tips and Best Practices:

  • Be a role model by holding yourself accountable
  • Evaluate the level of accountability of your direct reports; identify probable causes and actions for increasing accountability
  • Enable honest communications about problems without fear of reprisal
  • Use action plans to document commitments
  • Coach people to ask themselves three accountability questions
  • Encourage a “What else can I do to achieve the results that I want” attitude

For a limited time, all participants of the webinar can get a discount on The Accountability Experience training. It is a detailed, step-by-step guide for planning and delivering a powerful learning experience that builds individual accountability. It includes a flash drive containing a PowerPoint slide deck with embedded video clips.

Sign up today to make sure you don’t miss the next free webinar!

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