Trust Your Canary—Mastering the Incivility Challenge

Corporation - RHR International LLP

Last week, we hosted a free webinar, Trust Your Canary—Mastering the Incivility Challenge, with Sharone Bar-David, author of Trust Your Canary: Every Leader’s Guide to Taming Workplace Incivility and president of Bar-David Consulting,

Over 550 people registered for this webinar. You may view the archived webinar here.

Here is what some of our participants had to say about the webinar:

“I thoroughly enjoyed the webinar. It has made me realize that I also need to change the way I respond to the behavior of others.”

“Enjoyed the information today. Plan to implement some of the strategies to address incivility in the workplace with my staff.”

There were 3 main objectives of this webinar:

  • What is incivility?
  • Why care?
  • Strategies

Using the polling function, the audience was first asked to reply to, “Have you experienced workplace incivility?”

A whopping 98% answered yes, while only 2% polled in no.

To properly understand why incivility is so dangerous for a workplace, it needs to be defined. Incivility is: seemingly insignificant behavior that is rude, discourteous, insensitive, or disrespectful, with ambiguous or unclear intent to harm the target.

Some examples of incivility can be:

  • Greeting issues
  • Eye rolling
  • Belittling of opinions, experience, skills
  • Dismissive body language, sounds
  • Cliques, gossip, social exclusion
  • RUT™— Rude Use of Technology
  • Sarcasm
  • Talking down
  • Passing blame

Why does incivility matter? What are some of some of the biggest risks? Sharone explained that there were four major factors.

  1. Personal
  2. Team
  3. Stakeholders
  4. Alignment 

Next Sharone touched on three types of interventions, which are:

  1. Organizational —A way of thinking, policies, processes, hiring, PA’s
  2. Leaders’ Competencies — modeling, identification skills, action plans
  3. Team Level —Proactive action, chronic issues, staff competence

Do you want to learn more about incivility? Do you want tips to improve your workplace? If so, then click here to watch the recorded session.

For a limited time, all participants of the webinar can get a discount on Trust Your Canary, which is the foundation of this session. This program will equip your leaders and staff with hands-on strategies to prevent and deal with workplace incivility and harassment. These information-packed products inspire and mobilize people to step up in the service of civility and respect.

Sign up today to make sure you don’t miss the next free webinar!

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