Learning and talent development programs are evaluated for a purpose and the results are used to make improvements. This informative webinar from Dr. Patti Phillips shows how to measure up to five levels of evaluation, including impact and ROI.
Change is here to stay; there's no doubt about it. But in today's empowered workplace, leading organizational change has changed. What was once the role of senior management is now the day-to-day responsibility of individuals throughout the organization, from the execs at the top of the pyramid to the frontline employees at the base. Everyone is responsible for managing change.
Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied. This webinar is based upon research from Navigating Difficult Conversations, a training program from the HRDQ Reproducible Training Library that gives both newly emerging and experienced leaders and managers the tools and techniques for developing and refining their skills.
In this webinar, Lenn Millbower will share Disney-inspired TEAM techniques for meeting your castomers' needs. He'll cover the arc of the Disney castomer™ training experience, the processes they use to involve castomers in on-the-spot decisions, recognition, rewards and perks that honor customer effort, and the caring-for-castomer expectations of its managers.
Join us for an hour-long webinar that will show you how to train and develop emotional intelligence in individuals. We’ll explore the four vital components, including intrapersonal skills, interpersonal skills, adaptability, and resilience.