Event Date: 04/15/2020 (11:00 am EDT - 12:00 pm EDT)
The outbreak of COVID-19 is rocking the business world in many ways. From reactions in stock markets and governments to education and work, it is no surprise that this growing pandemic is creating stress and panic across the board. This stress placed on each person can begin to heavily affect work performance in ways that we have never seen before.
HR professionals and management personnel play key and essential roles in helping to manage and relieve stress and pressure. They need to plan for the added worry we are seeing in the wake of COVID-19, and learn how to best support their employees.
Learn how to use emotional intelligence to best manage your team and deal with the tough decisions and conversations you face through this challenging time.
Attendees will learn:
- What Last 8% Moments are and why they matter
- The importance of emotional intelligence under pressure
- Brain-based strategies to manage emotions
Who should attend:
- HR personnel
- Managers and supervisors
- Anyone interested in emotional intelligence
Presented by:
Dr. JP Pawliw-Fry, Partner, Co-Founder and Keynote Speaker
As an emotional intelligence keynote speaker JP brings something different than the usual: he combines teaching experience at a world class business school (Kellogg), being an award-winning entrepreneur (Profit Magazine’s Fastest growing companies), authoring a New York Times Bestselling as well as working with Olympic, NFL teams, Navy Seals and a who’s who of Fortune 500’s to blend deep, real-world leadership experience with a powerful stage presence to help people and organizations thrive in the midst of change. JP’s keynotes are customized to have the biggest possible impact, combining engaging stories and practical techniques that push audiences to think differently as they face the challenge of change, disruption, innovation, the need to engage their teams, build a powerful culture and the pressure to achieve results.
Bill Benjamin
Bill discovered the power of managing emotions while he was working in the technology industry. His real-world experience in technology and sales means he understands the challenges that organizations face. His degrees in mathematics and computer science lead him to take a practical and scientific approach to helping people understand how the brain responds under pressure, and to leverage that to increase leadership and performance. Bill has an authentic approach that resonates with the audience and especially with those that might be typically resistant to the important relationship between ‘soft-skills’ and exceptional leadership. A natural storyteller, he balances anecdotes with science and research to engage all types of participants. Bill has contributed to the bestselling book, Performing Under Pressure: The Science of Doing Your Best When it Matters Most, and he is also a regular contributor to CEO magazine, Training Magazine, and other leadership publications.
3 Comments
Here is a question from the webinar.
Question
Further define virtuous and vicious cycle, I understand the vicious but I don’t understand the meaning on the virtual cycle side of things.
Answer
We all know the vicious cycle: despite our best efforts, we get triggered by someone in a Last 8% moment and we go to our default behavior of avoiding or making a mess of the situation. We feel regret and even shame because we know we didn’t show up at our best, and we start to lose confidence that we can act skillfully, which then leads to losing hope that we can ever behave well so we should just avoid that person, and down the spiral goes. The good news is that by learning brain-based Emotional Intelligence skills (like the SOS), we can change our default behaviors so instead of avoiding or making a mess in Last 8% situations, we can start to show up more skillfully – not perfect, but with more of our best self. Then we feel better because we handled a tough situation well, giving us more confidence to act even more skillfully the next time, creating the virtuous cycle where we feel we are able to be at our best more often.
Here is a question from the webinar.
Question
Does an amygdala hijack always present itself physically?
Answer
Yes. We like to say “your body is your Early Warning System” because it knows before your cognitive brain that you’ve dropped markers. When the amygdala senses a threat (either a real physical threat or a social threat like “that person isn’t listening to me”), within 85 milliseconds it causes a cascade of chemicals in your body – adrenaline, cortisol, etc. – that will increase your heart rate, move blood to the major muscle groups, tense your muscles, and shorten your breathing, all in an attempt to protect you by moving to a fight or flight response. That works great when there is a real physical threat, but not so well when we get triggered and move to a “flight response” where we avoid saying something important – i.e. Not having a Last 8% Conversation – because we are worried the person might not like what we have to say.
Here is a question from the webinar.
Question
How can you work through those moments in which you’ve dropped markers that you HAVE to respond to?
Answer
We teach a number of different emotional management strategies in our training program to help get your markers back when you’ve been triggered, so you can engage with your best cognitive skills. One strategy is the S.O.S – Stop, Oxygenate, Seek Information – which people can learn more about by listening to the Last 8% Morning podcast on the SOS topic and/or by attending the full Emotional Intelligence training program we are offering at no cost. We also have a strategy called ETA that is covered in one of JP’s Last 8% Morning podcasts (but not in the training).