Event Date: 07/21/2016 (2:00 pm EDT - 3:00 pm EDT)
Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.
You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities. Navigating Difficult Conversations is a reproducible and customizable training program from HRDQ’s Reproducible Training Library. Learn how using this type of training in your organization can help create a better training experience, and save on your budget.
- Understand the nature of difficult conversations and what it takes to handle them.
- Identify the seven stages of handling difficult conversations.
- Use empathy in a way that minimizes negative responses and strengthens relationships.
- Apply best practices for preparing, initiating, and delivering the conversation.
- Discover how to generate solutions and bring the conversation to a close.
- Learn how customizable and reproducible training can be an asset to your organization.
Who Should Attend:
- Organization development professionals
- Human resources professionals
- Supervisors and managers
Last-minute presenter change: Due to a scheduling conflict, Annette Cremo’s webinar will be presented by Tom Bux.
Tom currently serves as a Director of Workforce Training at Lehigh Carbon Community College. His primary focus is on positive workplace development, including leadership/management, communication, and interpersonal skills.
He also works closely with area State Workforce Development Boards in addressing specific needs for employers, providing training solutions in leadership, interpersonal communication, industrial automation, advanced manufacturing, and mechatronics.
Tom has done extensive work with organizations in developing teams. He is certified in the Five Behaviors of a Cohesive Team and Everything DiSC. His expertise includes talent management, leadership, employee engagement, coaching, and team development.
Tom has facilitated and presented in international webinars and worked with world renowned faculty in presenting on-line workshops. Tom has presented for programs such as Leadercast Lehigh Valley 2015 and has had works published in Lehigh Valley Business Journal. His clients include. The US Postal Service, Diakon Lutheran Services, Pennsylvania State Employees Retirement System, Blue Cross/Blue Shield, Johnson and Johnson, American Heart Association, and Fisher Clinical Service.