Though common, because of their difficulty, managers often avoid dealing with challenging behaviors exhibited by employees.
In a study conducted by the consulting firm McKinsey, 59 percent of employees reported that they’d be happier if their managers addressed problem employees, but only 7 percent of participants believed their managers were doing so. These are employees who may meet performance expectations or even exceed them, but in general, make the workplace less pleasant. Perhaps they drain your energy with constant negativity, or maybe it’s something as simple as oversharing personal information. Behaviors like these may indirectly affect others’ performance by lowering morale and workplace satisfaction.
This 3-hour instructor-led online seminar introduces you to a new perspective: from “challenging employees” to “valuable employees who exhibit challenging behaviors.” By adopting this mindset of working together rather than against each other, you will be able to more effectively address issues and effect a positive outcome.
The Reproducible Training Library offers more than 85 half-day soft-skills training courses, over 300 hours of high-quality learning content. Each course includes instructor-led classroom and self-study versions. And a new virtual instructor-led version is now being added for each course. The RTL, it's downloadable and customizable learning.
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