11/15/2019 2:00 pm EST - 3:00 pm EST

We’ll help you put critical thinking skills on your 2019 training docket when you join us for the free webinar, Critical Thinking Skills: A Process for Better Problem Solving and Decision Making, where you’ll be introduced to the HRDQ product Critical Thinking Fundamentals. This training workshop is designed to help individuals learn and apply higher-level problem-solving skills in a low-risk environment through a number of interactive activities.

11/13/2019 2:00 pm EST - 3:00 pm EST

Join us for an hour-long webinar that will show you how to train and develop emotional intelligence in individuals. We’ll explore the four vital components, including intrapersonal skills, interpersonal skills, adaptability, and resilience.

11/11/2019 2:00 pm EST - 3:00 pm EST

Difficult conversations are inevitable in any workplace. Those conversations can create
unhappiness, stress, and tension. They can also impair and even destroy relationships. When
handled poorly, they are likely to result in serious problems that interfere with productivity and
leave everyone involved feeling frustrated and dissatisfied.

11/08/2019 2:00 pm EST - 3:00 pm EST

Change is here to stay; there’s no doubt about it. But in today’s empowered workplace, leading organizational change has changed. What was once the role of senior management is now the day-to-day responsibility of individuals throughout the organization, from the execs at the top of the pyramid to the frontline employees at the base. Everyone is responsible for managing change.

11/07/2019 2:00 pm EST - 3:00 pm EST

The most sought-after people skills include business etiquette, professionalism, written and oral communication, interpersonal, and leadership. Join business etiquette expert, Lynne Briel for this essential webinar where she explains why these people skills are vital for your business and how they help your company stand out above the competition.

11/06/2019 2:00 pm EST - 3:00 pm EST

There’s more to leadership than having a notable title and being in charge of a team. You might have the authority to manage other people, but if you’re an unsuccessful leader, you won’t be able to guide and inspire your employees to accomplish their goals.

11/04/2019 2:00 pm EST - 3:00 pm EST

Ask any leader about effective leadership they’ve witnessed, and they can probably name a favorite teacher they would choose to emulate. That’s because great leaders are born through experience and mentoring…

11/01/2019 2:00 pm EDT - 3:00 pm EDT

Every trainer has made mistakes. No matter if you are just starting out or if you’ve been a trainer for the past 30 years. Join training expert Bob Pike as he explores the WORST mistakes trainers make when designing and delivering training and shows you how to avoid them.

10/31/2019 2:00 pm EDT - 3:00 pm EDT

Join us for Brain-Based Presenting: Getting the Brain to Pay Attention, an unforgettable soft-skills learning webinar that will transform your training and presentation capabilities. You’ll learn how to make your audience sit up and take notice the next time you’re in the lead presentation role.

10/30/2019 2:00 pm EDT - 3:00 pm EDT

Self-understanding is a necessary precondition for learning and growth. If managers or employees lack insight into their own personality style, neither formal training nor on-the-job experience will enable them to reach their full potential. Blind to their own behavioral patterns, they will continue to trip over themselves in the same old ways.

10/24/2019 2:00 pm EDT - 3:00 pm EDT

Conflict is present in all aspects of life, both personal and professional. And while it can wreak havoc on an organization, it doesn’t have to. When handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. It’s a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

11/21/2018 2:00 pm EST - 3:00 pm EST

Difficult conversations are inevitable in any workplace. Those conversations can create
unhappiness, stress, and tension. They can also impair and even destroy relationships. When
handled poorly, they are likely to result in serious problems that interfere with productivity and
leave everyone involved feeling frustrated and dissatisfied.

09/05/2018 2:00 pm EDT - 3:00 pm EDT

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and inventive. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI.

08/08/2018 2:00 pm EDT - 3:00 pm EDT

Are you a trainer or eLearning designer who wants to use games to engage your learners? While learning games and gamification have the potential to motivate and excite, your efforts can fall flat if not designed properly. To be successful, you need a solid strategy that carefully connects business goals to learning objectives and game mechanics.

07/25/2018 2:00 pm EDT - 3:00 pm EDT

The ability to guide an organization through the discomfort and opportunity of tumultuous change continues to be amongst the most vexing and enduring of leadership responsibilities. Living on the edge of volatility, uncertainty, complexity and ambiguity (VUCA) has always been challenging and emotionally draining—even when things are going well; but the difficulty level and stress have ramped up considerably in the emergent context where leaders face increasing tension and questions around the very essence and meaning of authenticity, integrity, truthfulness, and trust. Striking the right chord of candor and authenticity has become even more critical as people grapple with greater confusion and conflict as to their perceptions of what is real and what is “fake.”

06/27/2018 2:00 pm EDT - 3:00 pm EDT

Training is a critical strategy for every organization’s success. It’s one of the most important methods each organization has for managing its employees’ performance, supporting its product and service quality and developing the talent it needs to continue growing over the long-term. This webinar provides the essential information and skill development trainers need to develop and deliver high-quality training that improves organizational performance.

06/13/2018 2:00 pm EDT - 3:00 pm EDT

Organizations are spending billions of dollars each year on management development training, but it’s not moving the needle on engagement. Why?

06/06/2018 2:00 pm EDT - 3:00 pm EDT

Many technical experts and subject matter experts aspire to Leadership position in their companies but the failure rate of success once they are in this role is very high.

05/16/2018 2:00 pm EDT - 3:00 pm EDT

How is a meeting different than a presentation? How do you engage people and get consensus in a phone meeting? Do we really need to meet anyways?

05/02/2018 2:00 pm EDT - 3:00 pm EDT

Employee engagement is a major problem in many organizations. According to a global survey cited by Forbes, “less than one quarter of employees are highly engaged and 39% are moderately engaged. Low levels of engagement among employees contributes to decreased customer satisfaction, slower revenue growth, high turnover, high absenteeism rates, and a myriad of other issues that negatively impact day-to-day operations as well as the bottom line.