| Webinars |
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| Enchanting Customers: The Heart of Innovative Service 02/15/2017 2:00 pm EST - 3:00 pm EST  We are all in the service business. Whether we serve colleagues, clients, patients, customers, or guests, we deliver products and outcomes designed to meet needs. Those we serve judge us, less about the quality and “price” of our offering and more about the experience we create. In this era of social media when reputations or made or smashed almost overnight, loyalty to a service provider comes from experiences that create a memorable story to share. No one talks or tweets about good service anymore, only service that is magical, stunning, ingenious and profound. |
| Beyond SMART: How to Set Goals That Get Your Team Where You Want To Go 01/25/2017 2:00 pm EST - 3:00 pm EST  All good performance starts with clear goals. But if you want passionate performance, goals need to be more than “smart.” |
| Happy Brain Science: Nixing Negativity, Calming Conflict, and Subduing Stress at Work 01/11/2017 2:00 pm EST - 3:00 pm EST  How much easier would your HR role be if your people were less negative, less stressed, and weren’t battling each other so much? It’s time to Choose Happiness @ Work. |
| Everyone Speaks - Not Everyone is Heard 12/21/2016 2:00 pm EST - 3:00 pm EST  “Everyone Speaks – Not Everyone is Heard” This sad reality explains why teams function at less than 60% of their true potential. The 5 Voices is a powerful communication system that was created to transform team and interpersonal communication. You will be equipped with the tools, vocabulary and insights that will change the way you view your relational world. |
| Appreciation During the Holidays- A "No Win” Situation? 12/07/2016 2:00 pm EST - 3:00 pm EST  Join expert Dr. Paul White as he shares some practical suggestions for “do’s” and “don’ts” for employers during the holidays. |
| How to Spot Future Leader Potential: 5 Tips for Identifying Leaders and Maximizing ROI 11/30/2016 2:00 pm EST - 3:00 pm EST  Without a succession plan in place, companies can often make costly mistakes. Many organizations make significant investments to develop and promote the wrong employees, which is can be very costly. Join expert Rick Lepsinger in this one-hour learning for How to Spot Future Leader Potential: 5 Tips for Identifying Leaders and Maximizing ROI. |
| Learning from Experience: Making Leadership Development Intentional, Not Incidental 11/02/2016 2:00 pm EST - 3:00 pm EST  “How can we develop better leadership talent more quickly?” This question is front-of-mind for growth-oriented leaders in both corporate and government. Unfortunately, one practical approach, experience-driven development, has been under-utilized. In this 60-minute thought-provoking, interactive and experiential session, we will use a popular and internationally acclaimed tool- the Experience Explorer™ (EE) card deck — to demonstrate how experiences can be used by you and your teams to become more effective and successful as leaders. |
| The 5 Qualities of Leaders Who Are Winning the War for Talent 10/19/2016 2:00 pm EST - 3:00 pm EST  Long held traditions for leading have been shattered because globalization has accelerated the competition without borders for talent to a mind-numbing pace. As a result, most leaders are paralyzed by the relentless demands they face on a daily basis. Join training expert Sardek P. Love for this highly interactive and extremely engaging session, where you’ll be provided a framework of simple tips and strategies that can be immediately applied to sculpt and develop the 5 qualities the most successful leaders use to consistently win the war for talent. |
| Taking Control of Conflict: Skills for Resolving Workplace Disputes 10/04/2016 2:00 pm EST - 3:00 pm EST  Did you know employees waste almost three hours—each week—in the midst of workplace conflict? That’s an annual cost of $359 billion in paid hours! But with the proper training, individuals can learn how to handle conflict constructively. And when managed successfully, organizations can reap the benefits of conflict gone right in the form of increased productivity and improved relationships. |
| Take the Guesswork Out of Leadership Trustworthiness 09/28/2016 2:00 pm EST - 3:00 pm EST  Trust is an asset leaders can’t be effective without. Why? Because business is conducted through relationships, and the foundation of relationships is trust. Yet, trust is fragile. Join pioneering trust experts Dr. Dennis Reina and Dr. Michelle Reina for this interactive, engaging webinar, and discover how to take the guesswork out of building and sustaining your leadership trustworthiness. |
| Trust Your Canary—Mastering the Incivility Challenge 09/14/2016 2:00 pm EST - 3:00 pm EST  We’ve all seen workplace incivility in action: rude or disrespectful behavior such as eye rolling, pointed sarcasm, gossip, social exclusion, belittling, and various forms of dismissive body language. And yet, incivility persists despite the damage it leaves in its wake. Organizations fail to see the business case for maintaining civility, and managers are often not equipped with sufficient awareness, skills and tools to deal with it on the ground. |
| Brain-Based Presenting: Getting the Brain to Pay Attention 08/31/2016 2:00 pm EST - 3:00 pm EST  Are boring presentations the dread of your workplace? Join Sharon Bowman as she teaches how to have your audience wondering where the time has gone as you show your last PowerPoint slide. |
| What Does Leadership Look Like Around Here? Using Leadership Metaphor Explorer for Development and Action in Your Organization 08/10/2016 2:00 pm EST - 3:00 pm EST  It’s time to challenge your organization’s leaders with a new way of thinking. Join experts David Horth and Chuck Palus for “What Does Leadership Look Like Around Here? Using Leadership Metaphor Explorer for Development and Action in Your Organization.” |
| The Four Key Competencies for Engaging Confidently with Other Cultures 08/03/2016 2:00 pm EST - 3:00 pm EST  Awareness of our own cultural identities and experiences is the first step to becoming more effective cross-culturally. Get ready to learn the four competencies that are critical to cross-cultural adaptability, and how to use them as a springboard to self-awareness and cross-cultural success. |
| How to Make Compliance and Technical Elearning Engaging 07/27/2016 2:00 pm EST - 3:00 pm EST  Wait, what? Engaging compliance training? Compliance and technical learning is traditionally seen as a laborious, boring and painful process that learners must endure. But it doesn’t have to be! |
| Navigating Difficult Conversations: Deliver Your Message with Poise, Empathy and Resolve 07/21/2016 2:00 pm EST - 3:00 pm EST  It’s not easy to initiate a difficult conversation, but it’s important. The way you get the conversation started can make it much easier—or much harder. We will show you how to minimize negative backlash to create an environment of reduced stress, increased trust, improved relationships, and higher productivity. |
| Managing Accountability: Expecting and Getting Top Performance 07/20/2016 2:00 pm EST - 3:00 pm EST  Your organization’s ability to manage accountability is key to its success. Many leaders would say they want to create a culture of accountability, but what does this look like when it’s put into practice? Discover how to recognize and measure accountability, how to create a culture of accountability, and how to use two effective tools to manage accountability in others. |
| Personality and Emotional Intelligence: Connections and Discontinuities 07/13/2016 2:00 pm EST - 3:00 pm EST  While there are unambiguous linkages between personality and emotional intelligence, there are serious questions about how these domains of human experience impact development and how growth in one arena does not improve effectiveness in another. Join expert Roger Pearman as he will point to pragmatic actions coaches and developmental specialists can take to foster growth and cautions when exploring either arena. |
| Building Enriched Customer Relationships: What's My Selling Style? 07/06/2016 2:00 pm EST - 3:00 pm EST  What makes one salesperson successful and another unsuccessful? Popular books target characteristics such as ambition, initiative, self-confidence, tact… the list goes on. The common thread? Personality! Whether or not salespeople are aware of it, their personality shines through every interaction. |
| Help Them Grow or Watch Them Go: Career Conversations Employees Want 06/22/2016 2:00 pm EST - 3:00 pm EST  Employee passion fuels organization growth. Do your managers know what their employees love? They should. Research suggests that high engagement occurs when individuals are positively challenged, find their work to be meaningful, and believe their managers truly care about their growth. That’s why it’s vitally important for managers to have regular, ongoing development discussions with their employees. |