11/21/2018 2:00 pm EST - 3:00 pm EST

Difficult conversations are inevitable in any workplace. Those conversations can create
unhappiness, stress, and tension. They can also impair and even destroy relationships. When
handled poorly, they are likely to result in serious problems that interfere with productivity and
leave everyone involved feeling frustrated and dissatisfied.

09/05/2018 2:00 pm EDT - 3:00 pm EDT

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and inventive. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI.

08/08/2018 2:00 pm EDT - 3:00 pm EDT

Are you a trainer or eLearning designer who wants to use games to engage your learners? While learning games and gamification have the potential to motivate and excite, your efforts can fall flat if not designed properly. To be successful, you need a solid strategy that carefully connects business goals to learning objectives and game mechanics.

07/25/2018 2:00 pm EDT - 3:00 pm EDT

The ability to guide an organization through the discomfort and opportunity of tumultuous change continues to be amongst the most vexing and enduring of leadership responsibilities. Living on the edge of volatility, uncertainty, complexity and ambiguity (VUCA) has always been challenging and emotionally draining—even when things are going well; but the difficulty level and stress have ramped up considerably in the emergent context where leaders face increasing tension and questions around the very essence and meaning of authenticity, integrity, truthfulness, and trust. Striking the right chord of candor and authenticity has become even more critical as people grapple with greater confusion and conflict as to their perceptions of what is real and what is “fake.”

06/27/2018 2:00 pm EDT - 3:00 pm EDT

Training is a critical strategy for every organization’s success. It’s one of the most important methods each organization has for managing its employees’ performance, supporting its product and service quality and developing the talent it needs to continue growing over the long-term. This webinar provides the essential information and skill development trainers need to develop and deliver high-quality training that improves organizational performance.

06/13/2018 2:00 pm EDT - 3:00 pm EDT

Organizations are spending billions of dollars each year on management development training, but it’s not moving the needle on engagement. Why?

06/06/2018 2:00 pm EDT - 3:00 pm EDT

Many technical experts and subject matter experts aspire to Leadership position in their companies but the failure rate of success once they are in this role is very high.

05/02/2018 2:00 pm EDT - 3:00 pm EDT

Employee engagement is a major problem in many organizations. According to a global survey cited by Forbes, “less than one quarter of employees are highly engaged and 39% are moderately engaged. Low levels of engagement among employees contributes to decreased customer satisfaction, slower revenue growth, high turnover, high absenteeism rates, and a myriad of other issues that negatively impact day-to-day operations as well as the bottom line.

04/25/2018 2:00 pm EDT - 3:00 pm EDT

Each year learning and HR solutions are implemented with minimal performance change or impact. This is because performance change requires the active involvement of management and the implementation of multiple solutions- single solutions rarely result in change. Performance Consulting is designed to ensure performance change and business impact from solutions that are implemented. But what do people actually do who work as performance consultants? How is this process different from more traditional approaches? And what benefits occur to the HR and learning functions – and to the organization – because people use this process?

04/18/2018 2:00 pm EDT - 3:00 pm EDT

Leading virtual and remote teams is a way of life today. Yet many organizations are still struggling to develop the skills needed to manage teams and projects when people are separated by time, space and language.

04/11/2018 2:00 pm EDT - 3:00 pm EDT

Diversity is one of the most misunderstood topics in organizations today. Many people have heard the term but don’t know what it really means so they ask questions like: “Isn’t Diversity required by the EEOC?” Or, “Isn’t Diversity Human Resources’ responsibility?” Or, “Diversity is part Affirmative Action – right?” The answer to all three of these questions is “No.” But they are helpful to ask because they illustrate some of the myths that are perpetuated about diversity.

03/21/2018 2:00 pm EDT - 3:00 pm EDT

To be successful in today’s business world, leaders must provide interaction and fun to engage and retain employees. Learn how to ‘Gamify’ your organization so your teams have more fun, deliver better results, and see you and your organization as highly engaging. Learn from the masters of engagement – game developers!

03/15/2018 2:00 pm EDT - 3:00 pm EDT

Using a team approach to achieving organizational results is a methodology that has proven to be much more effective than the old-school approach of top-down, authoritarian management. However, there are downsides to the team approach that can be problematic in this increasingly fast-moving business environment. The greatest of these downsides include restricted communication, competition and even conflict between teams that actually hurts the overall organization.

03/14/2018 2:00 pm EDT - 3:00 pm EDT

Many people including seasoned business professionals have NegotiaPhobia, a fear they may fail to achieve their desired results in a negotiation. Yet, with proper training, practice and preparation, they can deliver these desired results.

03/07/2018 3:00 pm EST - 4:00 pm EST

The hallmark of great leadership is the ability to create a compelling vision to inspire and motivate others. Successful leaders think two moves ahead, are mindful of significant trends that will impact business outcomes, and adapt and adjust plans based on anticipated changes. Future orientation can be a challenge for HR leaders mired in tactical challenges yet it is essential to be considered a credible business leader.

02/07/2018 2:00 pm EST - 3:00 pm EST

In a survey of 2000 employees from many different organizations, only 20% said, “Yes, I have the network I need to get the job done.” Unconnected employees hurt your business when they fail to see the big picture, don’t’ know how to uncork bureaucratic bottlenecks, and don’t contribute to enterprise-wide results.

01/24/2018 2:00 pm EST - 3:00 pm EST

Creative organizations start with creative leadership. Yet it’s not if your leaders are creative, but how they are creative. Just as there are multiple styles of intelligence, there are multiple styles of creativity that produce different yet equally valuable results. Join creativity expert Dr. Lynne Levesque for a breakthrough webinar that will show you how to pinpoint your leaders’ talents and gain a competitive edge.

01/18/2018 2:00 pm EST - 3:00 pm EST

Motivation has been one of the most written-about and widely-discussed topics over many decades across every kind of organization imaginable. Although it can mean different things to different people, motivation is most often viewed as a methodology managers use to coax team members to be more productive and feel better about their jobs than they otherwise would without management’s efforts.

01/10/2018 2:00 pm EST - 3:00 pm EST

Most people think the term “legacy” is something you leave behind when you’re gone. But what if you were living your legacy now? What if your vision for the future was evident in everything you do, every day?

12/13/2017 2:00 pm EST - 3:00 pm EST

If measuring ROI has your head spinning, this webinar will help you to make sense of it all. You’ll learn what ROI is—what it is not—and how you can move forward to implement it in your organization. World-renowned expert Dr. Patti Phillips will introduce you to the ROI Methodology and show you how to connect your programs, processes, and projects to results in a clear, precise, and logical way that will satisfy even the most demanding C-suite executives.