12/02/2019 2:00 pm EST - 3:00 pm EST

The business pages of the world’s newspapers are filled with stories about managers and executives who suddenly self destruct because of their lack of leadership skills. Individuals who were once considered to be successful ultimately fail, either ending up in a dead-end career or let go by their once seemingly loyal organization. This phenomenon is called derailment. Just as a train falls off of its tracks, this breakdown is never intentional, and it almost always causes considerable damage. The good news is that derailment can be predicted, and even prevented, when managers are given the right leadership skills resources.

11/22/2019 2:00 pm EST - 3:00 pm EST

Join expert John Dieseth as he shares the powerful tool, What’s My Selling Style? This instrument empowers salespeople to uncover their own and each customer’s style. It provides powerful techniques on how to alter each sales call to compliment the buyer’s style, enrich the customer relationship and boost sales. By recording each customer’s style in their contact management system, the salesperson can prepare for each unique customer interaction. In this one-hour webinar you will learn how to deploy What’s My Selling Style customer success stories and experiences.

11/21/2019 2:00 pm EST - 3:00 pm EST

Join training specialist Bob Pike for an informative webinar where you will explore the three formulas companies use to drive sales results. Attend the webinar to find out the meaning behind all three formulas and uncover which one outperforms the others by more than two-to-one — the one he has been using for decades to help clients get massive results from their training, their sales meetings, and their contests.

11/18/2019 2:00 pm EST - 3:00 pm EST

Join expert Dr. Judith Meyers, as she teaches the four competencies that are critical to cross-cultural adaptability. Dr. Meyers will also examine how to use them as a springboard to self-awareness and cross-cultural success…

11/15/2019 2:00 pm EST - 3:00 pm EST

We’ll help you put critical thinking skills on your 2019 training docket when you join us for the free webinar, Critical Thinking Skills: A Process for Better Problem Solving and Decision Making, where you’ll be introduced to the HRDQ product Critical Thinking Fundamentals. This training workshop is designed to help individuals learn and apply higher-level problem-solving skills in a low-risk environment through a number of interactive activities.

11/13/2019 2:00 pm EST - 3:00 pm EST

Join us for an hour-long webinar that will show you how to train and develop emotional intelligence in individuals. We’ll explore the four vital components, including intrapersonal skills, interpersonal skills, adaptability, and resilience.

11/11/2019 2:00 pm EST - 3:00 pm EST

Difficult conversations are inevitable in any workplace. Those conversations can create
unhappiness, stress, and tension. They can also impair and even destroy relationships. When
handled poorly, they are likely to result in serious problems that interfere with productivity and
leave everyone involved feeling frustrated and dissatisfied.

11/08/2019 2:00 pm EST - 3:00 pm EST

Change is here to stay; there’s no doubt about it. But in today’s empowered workplace, leading organizational change has changed. What was once the role of senior management is now the day-to-day responsibility of individuals throughout the organization, from the execs at the top of the pyramid to the frontline employees at the base. Everyone is responsible for managing change.

11/07/2019 2:00 pm EST - 3:00 pm EST

The most sought-after people skills include business etiquette, professionalism, written and oral communication, interpersonal, and leadership. Join business etiquette expert, Lynne Briel for this essential webinar where she explains why these people skills are vital for your business and how they help your company stand out above the competition.

11/06/2019 2:00 pm EST - 3:00 pm EST

There’s more to leadership than having a notable title and being in charge of a team. You might have the authority to manage other people, but if you’re an unsuccessful leader, you won’t be able to guide and inspire your employees to accomplish their goals.

11/04/2019 2:00 pm EST - 3:00 pm EST

Ask any leader about effective leadership they’ve witnessed, and they can probably name a favorite teacher they would choose to emulate. That’s because great leaders are born through experience and mentoring…

11/01/2019 2:00 pm EDT - 3:00 pm EDT

Every trainer has made mistakes. No matter if you are just starting out or if you’ve been a trainer for the past 30 years. Join training expert Bob Pike as he explores the WORST mistakes trainers make when designing and delivering training and shows you how to avoid them.

10/31/2019 2:00 pm EDT - 3:00 pm EDT

Join us for Brain-Based Presenting: Getting the Brain to Pay Attention, an unforgettable soft-skills learning webinar that will transform your training and presentation capabilities. You’ll learn how to make your audience sit up and take notice the next time you’re in the lead presentation role.

10/30/2019 2:00 pm EDT - 3:00 pm EDT

Self-understanding is a necessary precondition for learning and growth. If managers or employees lack insight into their own personality style, neither formal training nor on-the-job experience will enable them to reach their full potential. Blind to their own behavioral patterns, they will continue to trip over themselves in the same old ways.

10/24/2019 2:00 pm EDT - 3:00 pm EDT

Conflict is present in all aspects of life, both personal and professional. And while it can wreak havoc on an organization, it doesn’t have to. When handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. It’s a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

09/05/2018 2:00 pm EDT - 3:00 pm EDT

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and inventive. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI.

08/08/2018 2:00 pm EDT - 3:00 pm EDT

Are you a trainer or eLearning designer who wants to use games to engage your learners? While learning games and gamification have the potential to motivate and excite, your efforts can fall flat if not designed properly. To be successful, you need a solid strategy that carefully connects business goals to learning objectives and game mechanics.

07/25/2018 2:00 pm EDT - 3:00 pm EDT

The ability to guide an organization through the discomfort and opportunity of tumultuous change continues to be amongst the most vexing and enduring of leadership responsibilities. Living on the edge of volatility, uncertainty, complexity and ambiguity (VUCA) has always been challenging and emotionally draining—even when things are going well; but the difficulty level and stress have ramped up considerably in the emergent context where leaders face increasing tension and questions around the very essence and meaning of authenticity, integrity, truthfulness, and trust. Striking the right chord of candor and authenticity has become even more critical as people grapple with greater confusion and conflict as to their perceptions of what is real and what is “fake.”

06/27/2018 2:00 pm EDT - 3:00 pm EDT

Training is a critical strategy for every organization’s success. It’s one of the most important methods each organization has for managing its employees’ performance, supporting its product and service quality and developing the talent it needs to continue growing over the long-term. This webinar provides the essential information and skill development trainers need to develop and deliver high-quality training that improves organizational performance.

06/13/2018 2:00 pm EDT - 3:00 pm EDT

Organizations are spending billions of dollars each year on management development training, but it’s not moving the needle on engagement. Why?