In this webinar, Lenn Millbower will share Disney-inspired TEAM techniques for meeting your castomers' needs. He'll cover the arc of the Disney Castomer™ training experience, the processes they use to involve castomers in on-the-spot decisions, recognition, rewards and perks that honor customer effort, and the caring-for-castomer expectations of its managers.
What makes one salesperson successful and another unsuccessful? Personality! Whether or not salespeople are aware of it, their personality shines through every interaction. Join expert John Dieseth as he shares insights from the powerful tool, What’s My Selling Style during this informative one-hour webinar.
Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and inventive. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI.
We are all in the service business. Whether we serve colleagues, clients, patients, customers, or guests, we deliver products and outcomes designed to meet needs. Those we serve judge us, less about the quality and "price” of our offering and more about the experience we create. In this era of social media when reputations or made or smashed almost overnight, loyalty to a service provider comes from experiences that create a memorable story to share. No one talks or tweets about good service anymore, only service that is magical, stunning, ingenious and profound.
How can you make the transition to becoming a trusted advisor in all your interactions both internally and externally? Follow expert Mark Hordes in this one-hour webinar as he gives six golden relationship rules to make this transition process work every time and every day is an effort worth pursuing.