A survey by Korn/Ferry International found that more than 2 million people leave their jobs each year because of unfairness in the workplace. The hiring costs which result from high turnover are a huge stumbling block to company success, not to mention the time investment that goes into screening applicants and acclimating new hires to their role. Still, the greatest hindrance to progression lies within the heart of the issue - that is, to devalue and exclude employees because they are different is to also place limitations on their contributions and ability to grow.
Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and inventive. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI.
We are all in the service business. Whether we serve colleagues, clients, patients, customers, or guests, we deliver products and outcomes designed to meet needs. Those we serve judge us, less about the quality and "price” of our offering and more about the experience we create. In this era of social media when reputations or made or smashed almost overnight, loyalty to a service provider comes from experiences that create a memorable story to share. No one talks or tweets about good service anymore, only service that is magical, stunning, ingenious and profound.
How can you make the transition to becoming a trusted advisor in all your interactions both internally and externally? Follow expert Mark Hordes in this one-hour webinar as he gives six golden relationship rules to make this transition process work every time and every day is an effort worth pursuing.
How many times have you heard that it was important to exceed your customer's expectation? How about "always provide value-added service?” With customers' constantly rising expectations, at some point you run out of cost-effective room to add more. Join Chip Bell to learn the recipe for enhancing your reputation, growing your customer base and ramping up your bottom line.