From less than 25% in 1990, business across borders now accounts for more than 1/3 of global GDP: more than a billion new middle class consumers will be added to the world marketplace by the end of the decade. This webinar will provide critical information and strategies for effectively working across national borders.
The low rate of employee engagement hasn't budged in more than a decade. Why? Surveys and programs are not enough. Join expert Michael Lee Stallard, as he describes the "connection culture” that every organization needs to boost employee engagement and to thrive for sustained periods of time.
How many times have you heard that it was important to exceed your customer's expectation? How about "always provide value-added service?” With customers' constantly rising expectations, at some point you run out of cost-effective room to add more. Join Chip Bell to learn the recipe for enhancing your reputation, growing your customer base and ramping up your bottom line.
Do you want to be a Customer Service legend? You have many types of customers—not just your obvious direct, external customers. You also have internal customers such as coworkers you support, and indirect customers who are not direct customers, but who influence your customers. Recognizing your various customers is essential to serving them well. Join us for an hour of learning and insight into the mind of the customer and what he or she really wants.
Imagine people deeply connecting with each other. This whole new level of communicating is a place in which active listening to each other, reflecting on our experiences, and synthesizing new insights from each other's experiences are commonplace. You see, stories help people to commune with one another in surprising ways. We all have the tools we need to be terrific communicators. The key is to connect with people through meaningful conversation. By acquiring these habits we can drastically increase the effectiveness of our communications, improve our relationships, and advance our performances.