Excuses can also arise in interactions between peers and between a team leader and a team member. In short, excuses occur in many different types of interaction situations and on an almost daily basis. Despite their frequency, few supervisors know how to handle excuses effectively. In this session, you will learn to recognize and categorize employee excuses into types and learn guidelines for responding to each type. A job aid also will be provided listing the four categories of excuses and a definition of each, sample excuse statements, and guidelines for how to respond to each type of excuse.
Have you ever had a coaching discussion, and at the conclusion, thought the employee would change his or her behavior only to discover later that they reverted to their old ways? If so, you're not alone. It happens all the time. Often, the reason is that you only got the employee to comply temporarily and didn't get a firm commitment from the employee to improve their performance permanently. In this session, you will learn how to achieve commitment by focusing on three crucial coaching steps.
Have you ever run into the situation where you spoke with an employee once, twice, maybe even three times about correcting a performance issue, yet nothing changed? In this session, you will learn why gaining employee agreement that a performance issue exists is the most crucial step in the coaching process.
In this interactive session, Dr. Rob Fazio will invite you to view motivation in a new way. He will focus on encouraging people to stop trying to motivate people and to pay attention to uncovering and understanding what drives people. This approach is where situational leadership meets motivation and awareness leads to intentional influence.
Research has proven that executive and management coaching is one of the most effective ways to improve performance. Join bestselling author Bill Treasurer as he share insights and experiences drawn from thousands of coaching hours over the course of two decades of coaching managers and leaders.