Six Golden Rules for Building Lasting Customer & Client Relationships | Recorded Webinar

HRDQ-U Webinar | Six Golden Rules for Building Lasting Relationships

60 minutes

Any person whose thoughts and actions are grounded in the principles of customer respect and mutual collaboration is a trusted advisor. To the trusted advisor, the relationship experience is paramount and is based on caring about the customer’s long-term business interests.

How can you make the transition to becoming a trusted advisor in all your interactions both internally and externally? For any organization comprised of (business development, technical experts, process professionals, customer relationship representatives, leaders, executives, management teams and other training and subject matter experts), following six golden relationship rules to make this transition process work every time and every day is an effort worth pursuing.

Attendees will learn

  • Utilize the 6 golden trusted advisor relationship rules
  • Turn-around situations where trust has been broken trust
  • Self-Assess your current trusted advisor behaviors and actions
  • Create an action plan to building trust that you can immediately apply
  • Apply the benefit of becoming a trusted advisor and how to make it a reality in all your interactions and communications 

Who should attend

  • Trainers
  • Managers and team leaders
  • Organization development professionals
  • Management team members
  • Human Resources managers


mark hordes

Mark Hordes is the founder and lead consultant with Mark Hordes Management Consultants, LLC, a Houston based coaching and training firm dedicated to helping companies increase their relationships with their customers and clients. He brings over 25 years of experience in consulting with organizations in human resources and talent management. He was a former change management and human capital partner with Accenture and also held consulting positions with Molten Group, American Productivity & Quality Improvement, Sinclair Group and Dillingham Associates.

Mark is the co-author of the best-selling business book, S-Business: Reinventing the Services Organization by Select Books, New York, New York. A keynote speaker at industry conferences and quoted frequently by leading media and publications, he is a guest contributor to the Houston Business Journal and Chronicle as well as Singapore Straits publication. He was the publisher of “The Organizational Excellence Journal” an electronic Human Resources and Talent Management electronics newsletter.



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