Effective Listening Skills | Recorded Seminar

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Running Time | 2h 49m

View On-Demand with Learning Professional Membership

Listening is the cornerstone of communication. Effective listening makes the person speaking feel valued, prevents miscommunication, speeds productivity, and creates more active forums of discussion. But listening goes beyond just hearing. From reading body language and facial expressions, to discerning emotions to accurately processing messages, listening involves a high level of observation, empathy and analysis. Yet most of us unknowingly fail to listen.

According to studies on listening, we are distracted, preoccupied or forgetful about 75 percent of the time we should be listening. We listen at 125-250 words per minute, but think at 1000-3000 words per minute. Immediately after we listen to someone, we only recall about 50 percent of what they said. This is concerning, given that over 35 business studies indicate that listening is a top skill needed for success in business. So how can we improve our basic attention and retention?

This class will help you improve your listening skills by helping you discern hidden messages, kick distracted tendencies, listen in emotional situations or groups, and increase information flow to enhance productivity. As a result you will receive messages clearly, build rapport with colleagues, avoid mistakes as a result of miscommunication, and create more positive work environment. This 3-hour instructor-led recorded seminar offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key topics

  • Understanding the difference between effective and ineffective listeners.
  • How to prepare physically and mentally for listening.
  • How to fulfill listening steps: ready, receive, review, respond, remember.
  • Perfecting questioning techniques.
  • Uncovering hidden messages by comparing body language and words.
     

Participants will learn

  • Describe the importance of listening.
  • Identify barriers to listening well.
  • Implement the steps of active listening.
  • Uncover hidden messages.
  • Listen in emotional situations.

Instructor

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Steve Dew is an experienced, professional and engaging leadership consultant with over 25 years of real-world management and executive level experience. Having worked for both fortune 500 level companies as well as small, privately held companies, Steve has led, coached and mentored people at all levels of an organization to help improve personal, team and organizational effectiveness. He is an experienced trainer and facilitator having delivered hundreds of training programs and coaching sessions throughout the United States as well as internationally in Canada, South America and the United Kingdom. Steve has worked with individuals, teams and corporations, and has delivered live public training to as many as 200 participants.

Having led corporate human resources and training departments, Steve knows what it takes to build and maintain a team culture that values employees, drives performance, fosters accountability, and builds commitment. Steve will add life and depth to your training experience by bringing his hands-on experience with the day-to-day challenges you face.

Steve’s consulting and training experience include topics such: employee relations, performance management, interviewing, team building, building trust, conflict resolution, disciplinary action, coaching and feedback, relationship management, succession planning, rewards and recognition, delegation, communication and presentation skills, personal branding, and more.

Whether it’s building your team and creating a culture of commitment and accountability, or trying to head off a mutiny, Steve has worked with leaders and teams to achieve more than they thought possible, as well as overcome obstacles preventing success.

Steve believes that helping others to achieve their goals, at the office or in a training session, starts with engagement. His training and coaching style focuses on practical, time tested, sensible concepts that can be applied by anyone.

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