Creating an Outstanding Customer Service Experience | Recorded Seminar

Stock photography - Business

Running Time | 2h 50m

View On-Demand with Learning Professional Membership

According to one report, 40 percent of consumers switched to buying from a competitor because of its reputation for great customer service, 55 percent cite great service, not product or price, as their primary reason for recommending a company, and 66 percent said that great customer service was their primary driver for greater spending.

The basis of good customer service is simple: treat customers with respect, make them feel confident and heard, provide the information they need, and make their shopping experience easy and satisfying. What makes it outstanding: providing quality service 100% of the time, making a personal connection with the customer, and surprising the customer (in a good way).

While creating an outstanding customer experience sounds simple enough, statistics prove it remains a challenge for most. In fact, one survey found that while 80 percent of companies believe they provide a “superior experience” to their customers, only 8 percent actually do according to their customers. This instructor-led training event will show you what you can do to create a consistently outstanding experience for every customer. This three hour-program offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key topics

  • Treating customers with respect.
  • Making customers feel heard, understood, and confident that you will do your best to ensure the issue is taken care of.
  • Providing the information they need.
  • Making their shopping experience easy and satisfying.
  • Resolving any issues quickly.
     

Participants will learn

  • Establish a company culture that encourages employees to create an outstanding customer experience.
  • Identify ways to show customers you care and to make every customer interaction memorable.
  • Explore techniques for de-escalating issues and developing loyal customers through effective problem resolution.
  • Discover how to ensure self-service systems offer the same outstanding experience as live customer interactions.

Instructor

HRDQ - Face

Noe Tabares has over 35 years of experience in leadership, operations, management, sales, marketing, presenting, training, facilitating, coaching, mentoring, motivational speaking, and delivering keynote speeches. Noe has consulted with companies throughout North America, Central America, South America, The Caribbean, The United Kingdom, Europe, Middle East, Africa, and Asia.

HRDQ-U clients enjoy Noe for his personality and commitment to learning. He has a passion for helping people solve their problems and attain goals. Clients often remark that he teaches them how to view situations with a different perspective, allowing them to see various solutions to any problem. They learn to build and maintain relationships, have successful interactions, provide a high level of customer satisfaction, and lead associates to accomplish shared goals.

Noe is bilingual, fluent in English and Spanish. He has facilitated workshops, training sessions, and motivational presentations to diverse audiences around the world, both in person and virtually.

Share

Share on facebook
Share on twitter
Share on linkedin
Share on email