Coaching Conversations | Recorded Seminar

Leadership - Coaching

Running Time | 2h 51m

View On-Demand with Learning Professional Membership

Coaching conversation skills can be applied to a variety of situations. Common coaching situations involve the “big picture” view of identifying a satisfying life path, or a more detailed view of improving performance in specific areas. In all situations, coaching is about tapping into a potential that would otherwise be idle, and using it for the benefit of the employee and the company.

According to the International Coach Foundation, coaching improves work performance by 70 percent time management by 57 percent, and team effectiveness by 51 percent. Coaching also impacts the manager or supervisor who coaches. A Results Coaching Systems study surveyed 30 supervisors who had been trained in coaching techniques. The coaches reported that they changed their managerial style to better empower their staff, with 60 percent feeling more valued by team members and 40 percent feeling more valued by their immediate boss.

This instructor-led training event will establish the context of a situation, then allow the participants a chance to practice or evaluate a portion of a coaching session. As a result you will be able to target specific areas for improvement, motivate and inspire individuals, communicate more effectively as a coach, and increase job satisfaction for your employees and yourself. This 3-hour instructor-led online seminar offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key topics

  • The four-step process for conducting a coaching session
  • Types of questions to ask during a coaching session
  • Inquiry and advocacy as communication techniques
  • Coaching for performance improvement, career development, and training skills
  • How to be an effective business team coach and empower team members
  • The four-step process of learning from mistakes
     

Participants will learn

  • Identify the four steps of a coaching session and how they are applied in various contexts
  • Recognize the correct application of inquiry and advocacy in a coaching session
  • Apply basic coaching techniques to coaching for performance improvement, career development, training for specific skills, coaching a business team.

Instructor

Professional - Soft skills

Richard Head has more than 35 years of staff learning and development experience and has served in roles as director of training, executive coach, director of online learning, and director of instructional development. He led teams of course developers and trainers for a division of the American Management Association, and consulted with Association business development partners in Thailand, Mexico, Argentina, Canada, and the U.K.

Richard has spent the most recent 10 years working in training and executive coaching roles, primarily in multi-year engagements with agencies of the Federal government where he coached executives who were preparing to enter the Senior Executive Service. As an instructional designer he developed both new online training as well as conversion of instructor-led training to both online and blended classroom/online formats.

Richard holds a Master of Social Work degree, specializing in not-for-profit organization development and administration. He used that experience to help people in the for-profit world further develop their emotional and social intelligence, and to advance corporate environmental, social, and governance (ESG) efforts, particularly in the social domain.

His areas of expertise are communications, presentation and briefing skills, leadership, coaching and mentoring, negotiation and conflict resolution, change and transition management, interviewing and candidate selection, and business writing and grammar.

A lifelong learner, some of Richard’s strongest interests are adult and continuing education, questioning and learning mindsets, developing leadership points of view, and career and life changes. Recognizing the enormous power of the spoken word, he is interested in storytelling and the impact that common beliefs and stories have on our perceptions of the world.

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