Taking Control of Conflict: Skills for Resolving Workplace Disputes


No organization—no matter how healthy it may appear—is exempt from conflict. In fact, recent studies suggest that a whopping 85 percent of employees experience conflict at work. But let’s face it. Conflict is here to stay. That’s why it’s so important to give individuals the skills they need to handle it with insight, knowledge, and maturity.

Register today for Taking Control of Conflict: Skills for Resolving Workplace Disputes. Whether you’re witnessing snippy squabbles among co-workers or major disagreements between managers, this webinar is for you. We’ll explore the different types of conflict and introduce you to five conflict strategies. By the end of this power hour, you’ll have a practical, common-sense approach for minimizing—and even preventing—unnecessary conflict.

Participants Will Learn

  • The different types of conflict that exist in today’s organizations.
  • Recognize the sources of conflict that most often occur in the workplace.
  • Five conflict strategies—and when to use them.
  • How to implement an effective conflict management training plan.

Who Should Attend

  • Trainers
  • Managers and team leaders
  • Organization development professionals
  • Human resources managers
  • Management consultants


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Dr. Annette Cremo is a seasoned training professional with over 15 years of experience in education, organization development, and human resources. Her clients include AAA, GlaxoSmithKline, Hershey Foods, and Ingersol Rand. In addition, Dr. Cremo is a university instructor, leading courses in training and presentation skills at Pennsylvania State University.

An expert in team building, leadership, and supervisory skills, Dr. Cremo earned her PhD in Psychoeducational Process from Temple University. Her doctoral research examined the active learning process for high-performance work teams and the group problem-solving process.

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