Mousify Your Culture for Mickey Inspired Success

FREE

About HRDQ-U Virtual Seminars

  • Live Seminars offer 80+ scheduled open enrollment, instructor-led training classes for your employees featuring real-time interaction with our expert trainers and engaging professional development sessions you can join on any device. Enroll your learners and let them develop critical soft skills from their home or office.
  • Recorded Seminars offer an archived streaming video of our popular live 3-hour seminars that provide the same level of in-depth training for you or your individual employees to enjoy on their own schedule. Each Recorded Seminar is available for repeat or resumed viewing for 90 days, so you can study at your own pace.

 

About HRDQ-U Webinars

  • Live Webinars are FREE, and offered each week on Wednesdays. These sessions are designed for consultants, trainers, coaches, and managers providing training to their teams – anyone interested in organizational, team, and individual learning. Each 1-hour webinar features thought leaders presenting new ideas, advice, insights, and how-to on topics from leadership to teams, communication to diversity, and much more.
  • Recorded Webinars are typically available for viewing shortly after the original broadcast as an archived streaming video for you to view on-demand at any time. Recordings are not always free, so be sure to join us for the Live Webinar if your schedule permits.

 

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People think that everything Disney touches is magic. It isn’t. It’s method. More specifically, it’s a methodical culture intentionally, aggressively focused on five components: Purpose, Priorities, People, Platform and Process. In this Disney inspired session, Lenn Millbower, a 25 year Walt Disney World training leader and the author of the book Care Like a Mouse, reveals strategies and tactics Walt Disney World has used to align those five components throughout the organization. The result? Method that creates magic. You can then methodically align your culture and to create your own organizational magic.

Participants Will Learn:

  • To engage their employees through a Disney-like simple-to-comprehend service purpose statement that aligns all employee tasks to the larger service goal.
  • To identify the priorities required to align leaders and employees, and their assigned tasks, to the purpose behind those tasks.
  • To estimate their effectiveness at, or the need to further enhance, people-focused strategies for developing, focusing and engaging employees in the delivery of amazing customer service.
  • A process for “plussing” their existing offerings so that they always exceed their customers’ expectations.

Who Should Attend:

  • Leaders and managers
  • Independent consultants
  • Others interested in Disney’s workplace method

Additional Resources:

Presenter:

Lenn Millbower

Lenn Millbower, the Mouse Man™ and author of Care Like a Mouse, teaches Walt Disney inspired service, leadership, innovation, training and success strategies. Everything Disney touched seems magical. It isn’t. It’s method. Lenn saw that method up close. He spent 25 years at Walt Disney World: Epcot Operations trainer, Disney-MGM Studios stage manager, Animal Kingdom opening crew, and Disney Institute, Disney University, and Walt Disney Entertainment management. Now he shares methodologies that will help you make your own magic. Connect with Lenn Millbower on LinkedInYoutube, and at www.likeamouse.com.

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About HRDQ-U Webinars

HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through webinars from subject matter experts and thought leaders to help you explore new ideas, gain industry insight, and improve people skills in your workplace.