From Order Taker to Trusted Advisor – Evolution of L&D

Date: Sep 8, 2021
Time: 2:00 pm EST
Length: 60 minutes
Category: All Topics, Career Development, Live Webinars, Team Building, Webinars
ID: 3805999497494664206


For years the Learning & Development (L&D) industry has been treated like order takers. “Create a two-hour web-based training”, “design a job-aid”, or “deliver an instructor-led program in 4 hours” are examples of common orders we receive. Although L&D has the potential to change the lives of our learners, contribute to organizational strategies, and drive business impact, our success is limited if we do not evolve from acting like order takers, and instead, be recognized as consultative learner-centric business partners, also known as Trusted Advisors.

In this webinar Keith Keating, Global Learning Strategist at GP Strategies, will discuss the skills, vocabulary, and behaviors needed to embody the Trusted Advisor mindset. Keith will share insights and best practices to help change the perception your stakeholders may have on L&D being viewed as order takers and establish your team as Trusted Advisors.

Being recognized as a Trusted Advisor is a step in the evolutionary journey of L&D from fighting for a seat at the table to setting our own table and to being a forethought instead of an afterthought.

Participants Will Learn:

  • Why being a Trusted Advisor is critical to success for everyone (business partners, learners, L&D).
  • The top 5 strategies for being recognized as a Trusted Advisor and not an order taker.
  • How to change your business partners mindset if they want you to be an order taker.

Who Should Attend:

  • Training and HR professionals
  • Managers and supervisors
  • Learning and Development professionals 


Necktie - Entrepreneur

With a career spanning over 20 years in L&D, Keith Keating holds a master’s degree in Leadership and is currently pursuing his doctorate in the Chief Learning Officer program at the University of Pennsylvania. Keith has experience in a myriad of areas ranging from performance improvement, instructional design, leadership coaching, operations management, and process transformation.

More recently Keith has been leading clients on the design and execution of their global learning strategies. Regardless of the role, everything Keith does centers around problem-solving. He studied design thinking at MIT’s Sloan School of Management and found design thinking was a perfect tool to add to his problem-solving “toolkit.” Since then, Keith has been utilizing design thinking to help clients tap into understanding and resolving unmet customer and future workforce needs. Connect with Keith on LinkedIn and at


HRDQ-U Virtual Seminars

HRDQ-U offers a curriculum of 80+ virtual seminars for training employees in soft skills. Covering topics from leadership to communication, conflict to change, communication to diversity. Enroll your learners in HRDQ-U Virtual Seminars and let them develop soft skills from their home or office.

Learn more about HRDQ-U Virtual Seminars

You may also be interested in these upcoming events:


There are no reviews yet.

Be the first to review “From Order Taker to Trusted Advisor – Evolution of L&D”

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Share this post
Share on facebook
Share on twitter
Share on linkedin
Share on email

About HRDQ-U Webinars

HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through webinars from subject matter experts and thought leaders to help you explore new ideas, gain industry insight, and improve people skills in your workplace.