Virtual Seminars from HRDQ-U are open enrollment, instructor-led training classes for your employees. We offer 80+ courses covering every aspect of soft skill training for your organization. Your employees will gain critical skills they can immediately apply on the job. Topics include leadership to communication, diversity to engagement, and coaching to problem solving. Each class is 3 hours of high-quality training, providing the concepts and skills your employees need.
HRDQ-U Virtual Seminars feature real-time interaction with our expert trainers and engaging professional development classes you can join on your computer, laptop, tablet, and smartphone. Enroll your learners and let them develop critical soft skills from their home or office.
HRDQ-U offers a new, live webinar every week on Wednesdays. Events are designed for consultants, trainers, coaches, and managers providing training to their teams – anyone interested in organizational, team, and individual learning. Featuring thought leaders presenting new ideas, advice, insights, and how-to on topics from leadership to teams, communication to diversity, and much more.
Most webinars are complimentary. After a webinar airs, the event is offered as a recording for viewing on-demand at any time. Recordings are not always free, so be sure to join us for the live webinar if your schedule permits.
In a survey conducted by the Consumer Reports National Research Center regarding customer service, over 50 percent of respondents said that they hung up the phone before their problem had been addressed (2015). The survey also revealed a tiring list of criticisms alluding to a generally frustrating experience, including repeatedly asking for the same information and ambiguity over being on hold or disconnected.
To attract and retain customers in a highly competitive environment, it is important to meet their needs and make them feel valued. That job is typically the responsibility of customer service representatives, who may be the only direct contact customers ever have with an organization. As a representative, you’ll find that being able to deliver that level of service is just as critical. Increasing customer satisfaction makes you more valuable to your organization and helps you to achieve higher productivity. From a personal perspective, improving your interactions with customers also reduces stress and tension.
This class will give you the techniques you need to deliver exceptional service over the phone so that you are better equipped to appropriately address customers’ concerns and ultimately preserve their loyalty to your company. This 3-hour instructor-led online seminar offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.