Creating an Outstanding Customer Experience Virtual Seminar

Date: Jun 29, 2021
Time: 1:00 pm EST
Length: 3 hours
Category: All Topics, Customer Service, Problem Solving, Seminars
ID: 4573665318997538830

$199.00

Creating an outstanding customer experience generates increased customer spending. According to one report, 40 percent of consumers switched to buying from a competitor because of its reputation for great customer service, 55 percent cite great service, not product or price, as their primary reason for recommending a company, and 66 percent said that great customer service was their primary driver for greater spending.

The basis of good customer service is simple: treat customers with respect, make them feel confident and heard, provide the information they need, and make their shopping experience easy and satisfying. What makes it outstanding: providing quality service 100% of the time, making a personal connection with the customer, and surprising the customer (in a good way).

While creating an outstanding customer experience sounds simple enough, statistics prove it remains a challenge for most. In fact, one survey found that while 80 percent of companies believe they provide a “superior experience” to their customers, only 8 percent actually do according to their customers. This 3-hour instructor-led online seminar will show you what you can do to create a consistently outstanding experience for every customer and offers workplace tips, self-assessment exercises, real-life scenarios, practice activities, and more.

Key Topics:

  • Treating customers with respect.
  • Making customers feel heard, understood, and confident that you will do your best to ensure the issue is taken care of.
  • Providing the information they need.
  • Making the customer shopping experience easy and satisfying.
  • Resolving any issues quickly.

Participants Will Learn:

  • Establish a company culture that encourages employees to create an outstanding customer experience.
  • Identify ways to show customers you care and to make every customer interaction memorable.
  • Explore techniques for de-escalating issues and developing loyal customers through effective problem resolution.
  • Discover how to ensure self-service systems offer the same outstanding customer experience as live customer interactions.

Registration Info for Creating an Outstanding Customer Experience:

  • How to register. Click the Add To Cart button for the class date you wish to attend and complete the online registration form. Payment is with credit card only.
  • Quantity discounts. Save when you enroll multiple attendees! Just $149 per person when you enroll 4 or more.
  • Cancellations. You may cancel your registration at any time before the event begins and receive a refund less a 5% service fee. 
  • Questions? Contact us at support@HRDQU.com.

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About HRDQ-U Webinars

HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through webinars from subject matter experts and thought leaders to help you explore new ideas, gain industry insight, and improve people skills in your workplace.