Courageous Conversations: Shifting Behavior, Inspiring Insights and Elevating Performance


Communication has always been elemental to leadership and teaming. People want to know their leader’s vision, goals, and expectations. They also want their leader’s performance feedback, business insights, and recognition. The most effective leaders are clear, persuasive, and compelling communicators. While, there is a large body of knowledge about what leaders can do to be great communicators, much of that knowledge isn’t useful in this COVID moment.

During times of uncertainty and anxiety, such as right now, fear has an undue influence on people’s behavior and organizational performance. When fear directs workers’ behaviors, they become distracted, afraid, and unproductive … just when their companies need them to be the opposite. Fear is bad for business.

Courage has always been the antidote for fear, and during fearful times leaders need to communicate with courage and clarity. This webinar will cover the why/what/how of communicating without a playbook. This engaging and dynamic webinar will help you communicate more flexibly, transparently, and courageously during these challenging times.

Attendees will learn:

  • How to communicate honestly, transparently, and courageously without amping-up peoples’ fears.
  • Why communicating courageously requires promoting “psychological safety,” and how safe environments advance innovation!
  • How to practice “tactical empathy” without being seen as manipulative.
  • Why miscommunication is more common than effective communication, and what to do about it.
  • Why nudging people into discomfort is an essential leadership responsibility.

Who should attend:

  • Training and HR professionals
  • Independent consultants
  • Managers delivering training


bill treasurer photo

Bill Treasurer is founder and Chief Encouragement Officer at Giant Leap Consulting (GLC), a courage-building company that exists to help people and organizations live more courageously.

Bill is considered the originator of the new organizational development practice of “courage-building.” He is the author of the internationally bestselling book, Courage Goes to Work. The book provides practical strategies for inspiring more courageous behavior in workplace settings. Upon release, the book became the 6th bestselling management book … in China.

Bill is the author of five books, and an off-the-shelf training program titled Courageous Leadership: Using Courage to Transform the Workplace. The program, which you can purchase at, is designed to help organizational development practitioners and training professionals inspire more courageous behavior in their organizations. The program has been taught to thousands of leaders in 12 countries on 5 continents.

For over two decades Bill has designed and delivered leadership and succession planning programs for experienced and emerging leaders for clients such as NASA, Accenture, eBay, CNN, Saks Fifth Avenue, Hugo Boss, UBS Bank, Lenovo, the Pittsburgh Pirates, the CDC, the National Science Foundation, and the U.S. Department of Veterans Affairs.

Learn more about Bill at



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The HRDQ Online Assessment Center offers a library of 40+ online assessments that deliver soft skills training to transform your workforce. HRDQ Online Assessments are informative and powerful learning tools for employees at all organizational levels. And our platform makes delivering and administering them fast, efficient, and secure.

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