Yesterday, Diana Durek and HRDQ-U hosted a free webinar entitled, Increasing Your Emotional Intelligence in the Workplace and Beyond. Durek is a leadership development specialist with an emphasis on emotional intelligence and personal change. She spent 11 years with a leading, global psychological test publisher. There, she worked with clients as diverse as the U.S. Air Force, American Express, and Air Canada, building evidence-based models for predicting individual and organizational performance.
Over 780 people registered for this interactive and informative webinar. You may click here to watch it now and find out why one attendee said, “I’ve attended several of your webinars. This webinar is the BEST one you delivered! You engaged your audience through a virtual method. That is not easy. THANK YOU again for a delivering a GREAT webinar.”
Emotional intelligence is the ability to comprehend your emotions and to manage them effectively. It helps you say the right thing and accurately judge how the other person is reacting. It encompasses self-awareness (knowing what you are feeling when you are feeling it) as well as self-regulation (using your emotions to serve you, not get in the way). It also involves motivation (delaying gratification to pursue important goals), empathy (sensing what others are feeling) and social skills (interacting with others comfortably, cooperating, negotiating, persuading, leading).
The key topics for the webinar were the following:
- Personal Change
We are always processing information at an emotional level. It’s impossible not to, although it often causes many problems.
Emotional Intelligence plays a large role in the workplace and beyond. Did you know that once you see something one way, it is very hard to switch gears and see it another way?
Ellen Langer, Ph.D., is a social psychologist and the first female professor to gain tenure in the Psychology Department at Harvard University. Langer has been described as the “mother of mindfulness” and has written extensively on the illusion of control, mindful aging, stress, decision-making, and health. Take some time to look into her work to understand her views on mindfulness.
Personal bias tend to color the world that we see. Some components of personal bias are:
- Confirmation: seek information to prove, not disprove
- Selective perception: focus on individual attributes
- Stereotype: rigid, biased perception
- Halo Effect: overrate an individual based on a single trait
- Projection: attribute one’s own thoughts, feelings, attitudes or traits to others
When asked the question, “When you graduated from college, what did you attribute your success to?”, the replies came in fast and steady! They ranged from hard work to proper planning to luck to strong work ethic to persistence. Some of the replies were family support, good mentors, religion and self-motivation. The audience was split – many focused on their own abilities and many others focused on external circumstances.
Next up was Martin Seligman’s Concept of Permanence, Pervasiveness and Personalization. This concept has both Optimistic and Pessimistic explanations, much like the replies to the question above. There are standard replies for when something good happens and also when something bad happens.
Much of the webinar was centered on activities. Take some time to watch it and play along. There are pictures to decipher, magic games to play and more!
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