Everyone makes mistakes – including trainers. Training is a process, not an event, and its purpose is to produce results. People in the workplace can be trained on everything from communications to leadership to problem solving. So how do you prevent trainer mistakes?
One of the biggest trainer mistakes is they have no “transfer strategy.” A transfer strategy is where training begins long before it’s actually delivered and continues until results are seen. There are nine “moments of truth” that have an effect on the transfer strategy. They include: manager before, participant before, trainer before, manager during, participant during, trainer during, manager after, participant after, and trainer after. The behavior everyone has during the training can make all the difference. What you do before, during, and after training is very important.