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Conflict Resolution Webinars

This year, 22,778 people attended our webinars presented by leading experts, all inspired to help you take on change, implement strategies for growth, learn how to be even more inclusive, communicate more effectively, lead with confidence, and be driven change-makers both personally and professionally.

How many times have you heard:

“That’s not my job.

Believe it or not, saying “You look nice today” to someone at work could be problematic and not appropriate workplace behavior.

To help you better understand what is a he said/she said scenario, consider the following:

An investigation into allegations of sexual harassment reported by a female employee against her male supervisor included interviewing each party with both providing very different versions of what had occurred during the incident.

Sexual harassment is a serious issue. Define what it is and learn what to do if you or a coworker becomes a victim of this unwanted behavior.
In this article, we'll delve into the fundamental components of trust and unveil strategies for developing it within the workplace. We'll explore the complex nature of trust, dissect its key ingredients, and provide actionable insights for developing trustful relationships with colleagues and stakeholders at all levels of the organization.
Learn how to productively manage conflict at work by gaining proven tips, strategies, and techniques to handle workplace conflict.
Discover strategies for leading organizational change and building strong relationships. Unlock your potential as a change leader.
Learn how a positive mindset can make a significant difference and explore a change attitude self-assessment to understand how others perceive your attitude.

Many people don’t like change, and it’s understandable why.

Discover the art of negotiation and conflict resolution through the techniques utilized by experienced mediators and negotiators.
In this webinar, learn expert tips and strategies to address difficult behaviors head-on, diffuse tension, and build rapport. You'll walk away with tangible ways to both prevent these behaviors as well as proven techniques to navigate challenging interactions with confidence and achieve positive outcomes.
In this article, we'll explore why people overlook preparation in difficult conversations, and the correct way to prepare so you can feel confident going into high stress conversations.
Being able to listen and truly hear what’s being said and what’s not being said can give you invaluable insight to strengthen relationships.

Overview

Conflict resolution is exactly what it sounds like: the act of resolving conflict. In a connected workplace with all sorts of personalities, preferences, skills, and cultures, conflict is bound to arise.

In our conflict resolution webinars and seminars, you and your team can discover how to productively navigate, resolve, and learn from conflicts. Equip yourself for productive conflict resolution with consensus-building tools, mediating strategies, and active-listening tips. Our training events provide hands-on, engaging opportunities to foster a civil, open, and respectful workplace.

Why Does Conflict Resolution Matter?

The workplace can feel threatening, hostile, and unhealthy if tensions are high, communication is lacking, or people don’t feel like they can express themselves. Fostering a culture where employees feel comfortable bringing up issues and are equipped to work together to solve those issues can improve retention, morale, and your bottom line.

Conflicts can be tricky. Added pressures, deadlines and expectations may turn disagreements into shouting matches. And sometimes, there’s no clear solution. But in the end, we all share a workplace, a mission, and an objective. So, the more employees can understand how to get along in sometimes-frantic, sometimes-confusing, sometimes-frustrating times, the better off everyone is.

The Steps of Conflict Resolution

Here are four basic steps to help you understand the conflict resolution process:

1. Clarify what the conflict actually is.
You need to be sure you’re all talking about the same issue and working toward a solution. Especially in a larger team, or when communication is particularly unclear, you may find that the issue you’re referencing is actually completely different than what your colleague thinks the issue is. Aligning on what you disagree on from the outset helps the entire group move forward productively.

2. Identify a common goal.
There should be a goal that the group works toward. There’s no use arguing if you don’t have an intended outcome. Once you establish a common outcome, working through a resolution is easier.

3. Brainstorm strategies for how you will reach your goal.
This is where you can bring in your point of view. It’s also where you can change your mind, actively listen, and compromise once you hear other perspectives. Of course, this step is not as easy as it sounds. Challenge yourself and your colleagues to maintain an open mind and hear one another out. Even if the solution may seem clear, it’s important for everyone to feel heard and valued.

4. Come to a consensus.
You can find a consensus once you have understood the problem, identified your goal, and constructively debated a solution. You are now in a position to clearly articulate and agree upon a collective solution. Make sure everyone understands the solution and dictate responsibilities for carrying out that solution moving forward.

Dealing with conflict is not always a smooth process. After all, we are human, and conflicts are messy. Keeping these general steps in mind, however, will help you to facilitate a productive conversation with a greater potential for resolution.

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