fbpx
Log In | Member Sign-Up
ideas for learning ideas for learning
  • Home
  • About Us
  • Webinars
    • Scheduled Webinars
    • On-Demand Webinars
    • Browse by Topics A-M
      • Accountability
      • Career Development
      • Change
      • Coaching
      • Communication
      • Conflict
      • Creativity & Innovation
      • Customer Service
      • Decision Making
      • Diversity & Inclusion
      • Emotional Intelligence
    • Browse by Topics L-Z
      • Leadership
      • Learning
      • Negotiation
      • Performance
      • Personality
      • Problem Solving
      • Project Management
      • Sales
      • Supervision
      • Teams
      • Workplace Conduct
  • Be a Presenter
  • Blog
  • Contact Us
  • Shop HRDQstore
  • Home
  • About Us
  • Webinars
    • Scheduled Webinars
    • On-Demand Webinars
    • Browse by Topics A-M
      • Accountability
      • Career Development
      • Change
      • Coaching
      • Communication
      • Conflict
      • Creativity & Innovation
      • Customer Service
      • Decision Making
      • Diversity & Inclusion
      • Emotional Intelligence
    • Browse by Topics L-Z
      • Leadership
      • Learning
      • Negotiation
      • Performance
      • Personality
      • Problem Solving
      • Project Management
      • Sales
      • Supervision
      • Teams
      • Workplace Conduct
  • Be a Presenter
  • Blog
  • Contact Us
  • Shop HRDQstore

7
may
0 0

Share:

The Dynamics of Rapport

Posted by HRDQ-U WebinarsCommunication Styles, Experiential Learning, HR Training, Human Resource Training, Leadership Games, Leadership Style Assessment, Negotiation Skills Training, Negotiation StylesNo Comments

Earlier this week, James Eicher and HRDQ-U hosted a free webinar entitled, The Dynamics of Rapport: Using Neurolinguistics to Improve Communication.  Eicher, a well-respected author and consultant, is a subject matter expert in the fields of sales, organizational strategy, leadership, and communication. During his career, he held leadership roles at Booz Allen Hamilton, Andersen Worldwide, Symantec, and NetApp. He was also the founder of Cognitive Management, training and consulting with worldwide clients such as Xerox, Reuters, Sony, Simon and Schuster, Amdahl, and Nortel.

Over 740 people registered to listen to the webinar live. If you want to watch and learn, you can do so here.

Have you ever felt like you “hit it off” with someone- maybe even after knowing him or her for just a short period of time or discovering that you have very little in common with that person? Still, you just sensed you would get along, despite the reasons why you shouldn’t.

Now turn it around. A friend introduces you to someone they just know you’ll love. Or you meet someone that you expect to like immediately. Yet you’re surprised when you dislike them right off the bat- or you’re indifferent to that person, at best.

Rapport is the state shared by two or more individuals whose behavior, thinking and values come into alignment regardless of the “content” of their desired objectives and outcomes.

There is a distinct process for developing rapport. First you need to discover if you are a visual, auditory or kinesthetic (hands-0n) learner. You may need to step out of your comport zone. Next you will need to look at Style, Fit and Flexibility.

Picture1To the right is a chart that will help you understand some sensory-based words and phrases. Do the words and phrases help you understand what kind of learner you are? Might they help you learn how to better communicate with others?

When we communicate with others, we often must find the best way we relate to them. That is called Formatting. We format in 3 ways:

Visual –

  •  Charts, photos, memos, email, anything graphic

Auditory –

  •   Stories, testimonials, music, discussions, phone, anything verbal

Kinesthetic –

  •   Gesturing, models, demonstrations, anything they can touch

Another way to communicate well is called Chunking. Chunking is scaling the level of detail in the information you provide (chunk). We do this by either serial or parallel – or size that best fits others.

Serial –

  •   Making a list, going step by step, one by one, diagramming each phase

Parallel –

  •   Giving the big picture, the bottom line, getting to the main point or summary

Rapport over time = trust.  The tools of rapport provide the following benefits:

  • Understand what co-workers, clients, and all stakeholders want, sometimes better than they do
  • Practice “conscious competence” so you know what went wrong and what went right, and proactively do something about it
  • Create an ease and flexibility about your communication that telegraphs a positive, practical approach to solving problems

For much more information on how to use neurolinguistics to improve communication, click here.

Click here to learn more about The Neurolinguistic Communication Profile.

Sign up today to make sure you don’t miss the next free webinar!

Jim Eicher webinar
HRDQ-U Webinars

About HRDQ-U Webinars

HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through webinars from subject matter experts and thought leaders to help you explore new ideas, gain industry insight, and improve people skills in your workplace.

Blog Categories

  • HR Training
  • Corporate Training Materials
  • Communication Styles
  • Career Anchors
  • Coaching Skills
  • Conflict Management Strategies
  • Critical Thinking Training
  • Customer Service Training Games
  • Emotional Intelligence
  • Experiential Learning
  • Corporate Team Building Games
  • Teamwork Games

Recent Blog Posts

  • Want to Beat the Competition? Aim for the Heart.
  • Convert Classroom Activities to Engaging Virtual Activities
  • How to Flip Zoom and Engage Your Team!
  • A Glorious Three-Hour Production
  • How Technology Impacts Trust
HRDQ-U
827 Lincoln Ave, Suite B-10
West Chester, PA 19380
Phone: 800-633-4533
Email: info@HRDQU.com

> Present Your Webinar on HRDQ-U

Connect with us!

loader

ideas for learning
© Copyright 2020 by HRDQ-U. All Rights Reserved.



Home About Us Upcoming Webinars On-Demand Webinars Blog Contact Us